Privacy Policy

Last Updated: 1 July 2026

Privacy Policy for Liberty Lodges

At Liberty Lodges, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website or make a booking with us.

By using our website, you agree to the terms of this Privacy Policy.

 

Who We Are

Liberty Lodges provides luxury holiday lodge accommodation across the UK.

Website:
www.libertylodgeslakeland.co.uk

Data Controller:

Liberty Lodges

Email:
bookings@libertylodgeslakeland.co.uk

​

Information We Collect

We may collect the following information:

Personal Information

• Full name

• Email address

• Telephone number

• Home address

• Booking details

• Number of guests

• Vehicle details (if required)

• Special requests

• Emergency contact details (if supplied)

Payment Information

Payments are processed securely through our payment provider.

We do not store your full debit or credit card details.

Website Information

When you visit our website we may collect:

• IP address

• Browser type

• Device information

• Pages visited

• Time spent on pages

• Cookies

• Referral source

 

How We Use Your Information

Your information is used to:

• Process bookings

• Confirm reservations

• Manage your stay

• Respond to enquiries

• Provide customer support

• Process payments

• Prevent fraud

• Improve our website

• Meet legal obligations

• Send important booking information

Where you have given permission, we may also send:

• Special offers

• Discounts

• Seasonal promotions

• News about Liberty Lodges

You can unsubscribe at any time.

 

Legal Basis for Processing

We process your data under the UK GDPR using one or more of the following lawful bases:

• Performance of a contract

• Legal obligation

• Legitimate interests

• Consent

 

Sharing Your Information

We never sell your personal information.

We may share information with trusted providers including:

• Booking software providers

• Payment processors

• Website hosting providers

• Email service providers

• Accountants

• Legal advisers

• Government authorities where legally required

All third parties are required to protect your information.

 

Data Security

We take appropriate technical and organisational measures to protect your personal information.

These include:

• Secure website encryption (SSL)

• Password-protected systems

• Restricted staff access

• Secure payment processing

• Regular software updates

Although we work hard to protect your information, no internet transmission can be guaranteed to be completely secure.

 

How Long We Keep Your Information

We retain information only for as long as necessary.

Typically:

• Booking information – up to 7 years

• Financial records – as required by HMRC

• Enquiries – up to 24 months

• Marketing consent – until withdrawn

 

Cookies

Our website uses cookies to improve your browsing experience.

Cookies help us:

• Remember preferences

• Improve website performance

• Analyse website traffic

• Measure marketing effectiveness

You can control cookies through your browser settings.

 

Analytics

We may use analytics services such as Google Analytics to understand how visitors use our website.

These services collect anonymous information including:

• Pages visited

• Time on site

• Device type

• Browser

• Approximate location

This data cannot normally identify you personally.

 

Marketing

If you choose to receive marketing communications, we may send:

• Offers

• Promotions

• Holiday inspiration

• Last-minute availability

• Seasonal discounts

You may unsubscribe at any time using the link provided in our emails or by contacting us.

 

Your Rights

Under UK GDPR you have the right to:

• Access your personal data

• Correct inaccurate information

• Request deletion

• Restrict processing

• Object to processing

• Withdraw consent

• Request data portability

• Lodge a complaint with the Information Commissioner’s Office (ICO)

 

Children’s Privacy

Our website is not intended for children under the age of 16.

We do not knowingly collect information from children without parental consent.

 

Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for their privacy practices and encourage you to read their privacy policies.

 

International Data Transfers

Where data is transferred outside the UK, we ensure appropriate safeguards are in place to protect your personal information.

 

Changes to This Policy

We may update this Privacy Policy from time to time.

The latest version will always be published on this page with the revised date.

 

Contact Us

If you have any questions regarding this Privacy Policy or how we handle your data, please contact us.

Liberty Lodges

Website:
www.libertylodgeslakeland.co.uk

Email:
bookings@libertylodgeslakeland.co.uk

​

 

Complaints

If you are unhappy with how we handle your information, you can contact us in the first instance.

You also have the right to complain to:

Information Commissioner’s Office (ICO)

Website:
https://ico.org.uk

Telephone:
0303 123 1113